Lead Concierge

Overview

Oversee concierge team, manage front desk, support admin and resident services

Key Responsibilities

• mail handling
• regulatory compliance
• staff scheduling
• task assignment
• equipment maintenance
• security monitoring

Tasks

-Receives and processes mail for the community -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Maintains and updates log of emergency phone numbers and resident emergency face sheets -Assists the Business Operations Director and Sales Counselor with special projects -Assists the Business Operations Director in administrative tasks as assigned -Schedules Concierge Team Members to ensure appropriate front desk coverage -Assigns daily task and ensure completion of tasks -Coordinates maintenance of all office equipment -Participates in and attends all in-service training as scheduled -Ensures appropriate office supplies are on hand -Orders and maintains appropriate office supplies -Answers and screens all incoming calls in a courteous and professional manner -Monitors security alarms, resident emergency call system, and front door security

Requirements

• interpersonal skills
• senior care
• high school
• microsoft office
• computer skills

What You Bring

-Strong interpersonal skills and capable of relating to a variety of people and personalities -An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. -While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. -Experience working with the senior population -High school diploma preferred -FSA (Commuter/Parking) -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

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Benefits

-Health Insurance: Medical/Rx, Dental, and Vision -Employee Referral Bonus -Employee Assistance Program (EAP) -401(k) Retirement with Company Match -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -Paid Time Off (PTO) and Holidays -Resident Referral Bonus -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Tuition Reimbursement

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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