Debt Recovery Specialist

Overview

Manage overdue accounts, negotiate payment plans, and improve debt recovery processes.

Key Responsibilities

• debt recovery
• process improvement
• report preparation
• collection management
• payment negotiation
• creditor meetings

Tasks

-Collaborate with the BU Credit Manager on cost-sensitive actions -Continuously improve debt recovery processes -Lead recovery efforts for delinquent debts across 150 accounts -Negotiate and monitor customer payment plans -Prepare bad and doubtful debt reports with actionable recommendations -Represent the business in creditor meetings (proxy, teleconference, or in person) -Submit proof of debt forms for customers in external administration -Provide regular reporting on recovery progress and account status -Manage the collection process in-house wherever possible

Requirements

• negotiation
• communication
• independent
• collaborative
• debt recovery
• 2 years

What You Bring

-Strong negotiation and communication skills -Able to work independently and collaboratively -Detail-oriented with excellent time management and multitasking abilities -Minimum 2 years' experience in a debt recovery or collections role -Confident in phone-based engagement with debtors

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Benefits

-Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands -Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program. -Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.

About Csr Limited

-Evolved from sugar refining to a modern building materials and property group. -Operates across building products, property site remediation & development, and aluminium investment. -Their aluminium stake is via a joint-venture smelter at Tomago. -Balances heritage brands with strategic industrial partnerships.

Sector Specialisms