Community Housing Assistant

Overview

Admin and customer support for Housing Managers in community housing

Key Responsibilities

• compliance checks
• customer liaison
• record management
• payment processing
• contractor coordination
• community support

Tasks

-You will support the Housing Managers with following up on compliance checks in our buildings and communities. -Engaging with customers on the telephone and giving administration support to our Housing Managers, you’ll really get to get to know our communities. -You’ll support with tasks such as managing our general enquires from customers which includes liaising with local authorities and at times engaging and meeting with contractors on site. -You’ll also manage the admin updating records, ordering, and arranging payment for works to be done. -You’ll support our Housing Managers to look after their patches and through this, help us to improve our local neighbourhoods.

Requirements

• collaboration
• dbs
• tech
• system navigation

What You Bring

-Confidence working collaboratively with colleagues in other parts of the business and external partners -You’ll need a Standard DBS check done and we pay for that. -The ability to use technology to navigate our systems and update customer records

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Benefits

-Excellent benefits and rewards including supermarket discounts and travel expenses -Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies -This is a hybrid role and in an average week, you’ll spend average of 2 to 3 days working from our Reading Office. -To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! -Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) -Paid time off for volunteering -An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers! -An appreciation that this is a role where you’ll spend much of your time lone working in our local estates. -34 days leave, pro-rated (including bank holidays and a “me day”) -Although you’ll be based at the Reading office we spend 1 day every 6 weeks in our London office as a team. -Career path with development and an excellent training package

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Security Clearance

-standard dbs check required (company pays for it)