IT Analyst - Project Applications

Overview

Provide 4th line support for Project Applications, resolving incidents and driving improvements.

Key Responsibilities

• technical support
• incident analysis
• projectwise
• bim suites
• escalation management
• compliance

Tasks

-Work closely with the wider Applications teams, helping to define support requirements and improvements across Project Applications services -Identify problems through analysing incident patterns and suggest enhancements to continually improve our services -Provide support to Project Applications team -Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication -Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas -Assists in improving the Project Applications team, proposes and drives forward improvement initiatives -Support CDE Services such as ProjectWise and BIM suites -Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity -Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance

Requirements

• itil
• powershell
• servicenow
• autodesk
• it degree
• service desk

What You Bring

-Experience of working in a global organisation -Ability to balance demands and priorities and think clearly under pressure -Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience -Attention to detail and a focus on quality -Knowledge of ITIL Service Management best practices, ITIL V3/V4 -Experience of using PowerShell -Experience in a service desk support role, ideally working to SLAs -Logical and analytical approach to solving problems -Experience in ServiceNow or similar ITSM Tools -Excellent conflict resolution, communication, and collaboration skills -Knowledge of standard software used in engineering design and how they interact with other programs or peripherals -Excellent verbal and written English communication skills -Exceptional customer service skills -Experience delivering technical support in an engineering environment using Autodesk and Bentley products

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Benefits

-Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. -A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. -Private medical insurance for all UK colleagues. -Access to Peppy, providing free support from menopause experts for all UK colleagues. -Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. -Variety of employee saving schemes and discounts from high-street retailers. -Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. -A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. -Health cash plan to support you with every day health costs and treatments. -Primary annual professional institution subscription. -Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. -Holiday entitlement increased to a minimum of 35 days after 5 years’ service. -A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. -We match employee pension contributions between 4.5% and 7%. -Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. -As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. -Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. -Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.

About Mott Macdonald

-Delivering complex projects that require both technical expertise and strategic vision. -Design of major infrastructure and transport systems. -Specializing in sustainable solutions to address challenges and capitalize on opportunities. -History built on innovation and forward-thinking engineering, consistently delivering impactful results.

Sector Specialisms

Visa Sponsorship

-no skilled worker visa sponsorship is offered. -candidates must be eligible for alternative uk immigration routes that do not require sponsorship.