Director of Modernization Field Engineering

Overview

Leads field engineering modernization, boosting productivity, safety, and product reliability.

Key Responsibilities

• chargebacks
• labor estimate
• field workflows
• kpi reporting
• safety integration
• modernization

Tasks

-Provide expert guidance and resolution support for complex field issues, including field turnbacks and supplier chargebacks. -Lead initiatives to reduce supplier chargebacks through root cause analysis and proactive engagement. -Champions continuous improvement through partnership with regional field teams to ensure consistent execution and feedback loops. -Own and evolve the field labor estimate process, ensuring accuracy, scalability, and alignment with operational goals. -Owns strategy to develop and implement best practices for field engineering workflows and documentation. -Collaborate with product engineering and supplier quality teams to address recurring field issues and drive corrective actions. -Serve as an influential leader for US and Canada Modernization group by fostering a culture of innovation, accountability, and continuous learning. -Act as a key stakeholder in cross-functional initiatives involving product development, operations, and customer experience. -Monitor KPIs, generate reports, and present program status to senior leadership and stakeholders. -Represent field engineering in strategic planning and executive reviews. -Champion Environment, Health & Safety (EH&S) engineering solutions that improve equipment safety and compliance in the field. -Defines & leads field engineering strategy for modernization product transformation. -Lead end-to-end planning and execution of modernization programs across multiple operating areas and territories. -Partner with EH&S teams to integrate safety enhancements into product design and field procedures.

Requirements

• six sigma
• project management
• eh&s
• asme a17.1
• bachelor's
• 10+ years

What You Bring

-Experience working with OEMs and third-party modernization suppliers. -Proficient in project management tools -Results-Driven Executor – You bring energy and creativity to problem-solving, driving continuous improvement with hands-on leadership. -Strategic Change Agent – You identify opportunities for growth and lead transformative initiatives with confidence and clarity. -Familiarity with EH&S standards and field safety protocols. -Lean Six Sigma or similar process improvement certification. -Familiarity with vertical transportation regulations (e.g., ASME A17.1). -Strong analytical, problem-solving, and project management skills. -High School degree; Bachelor’s degree preferred. -Deep understanding of field operations, product lifecycle, and supplier management. -Ability to travel as needed to support field operations and project execution. -Excellent communication and stakeholder engagement abilities. -Proven leadership experience managing technical teams and driving cross-functional initiatives. -10+ years of experience in field operations, field engineering, product support, or technical operations, preferably in the elevator industry. -Collaborative Partner – You build strong cross-functional relationships and advocate for both customers and employees.

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About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms