Field Services Engineer

Overview

Field-based IT engineer auditing and supporting telephony for Homes Plus sites

Key Responsibilities

• telephony support
• pstn tracing
• landscape audit
• number capture
• telephony kit

Tasks

-Supporting all aspects of the delivery and maintenance of telephony. -Tracing of PSTN lines and other telephony located on site. -Audit and catalogue the current telephony landscape in our Homes Plus and Living Plus sites. -Capturing PSTN numbers using telephony kit provided.

Requirements

• itil
• office365
• telecoms
• servicedesk
• networking
• driving licence

What You Bring

-Proven track record of dealing with a broad range of customers with varying technical skills. -Demonstrable experience in providing end-user support for a range of technologies, including Telephone systems, hubs, switches, routers, Cat 5, Cat 6, and fibre networking. -Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes. -Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management. -Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications. -Full UK driving licence. -ITIL Foundation certification. -Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.

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Benefits

-Pension with matched contributions up to 7% -Cashback plan for healthcare costs – up to £500 saving per year -A bonus scheme for all colleagues at 2% -Training and development -Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave -Competitive salary, with a salary review yearly -Extra perks including huge discounts and offers from shops, cinemas and much more. -Driving to our national Homes Plus and Living Plus sites to survey the current telephony landscape.

About Places For People

-Evolved into a powerhouse of placemaking. -Built momentum across the UK by owning or managing properties and running leisure venues. -Fuelled by bond-raising and partnerships, including a 2024 SDR merger. -Handle regeneration, development, care, and investment. -Reinvest earnings into communities. -Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration. -Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure. -Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration. -Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services. -Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.

Sector Specialisms

Security Clearance

-pre-employment checks including disclosure and barring service (dbs) checks where applicable