Customer Support Specialist

Overview

Provide customer support, schedule warranty appointments, manage records, and process payments.

Key Responsibilities

• crm entry
• receivable management
• payment processing
• report generation
• warranty scheduling
• customer support

Tasks

-Assist with receiving product(s) in CRM Database and/or F&O -Enter and maintain all customer records and job-related information into CRM Database -Support division(s) in Accounts Receivable collections and management -Process electronic credit card and check payments -Make outbound calls to customers to provide updates on installation and service status -Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting -Schedule warranty appointments for the Service Department -Answer incoming customer experience support concerns including promptly returning messages via phone, text and email -Provide work orders to Service Measure Tech daily -Provide support for PSG/CSC for assigned division(s) -Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

Requirements

• customer support
• home improvement
• communication
• high school
• work ethic
• team player

What You Bring

-5 year’s customer support experience preferred -Experience in the home improvement industry a plus -Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful -Excellent written and oral communication skills including phone skills -High school diploma or GED equivalent -Excellent work ethic, solid attendance record and attention to detail -Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

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About Champion Windows & Home Exteriors

-Specializes in custom windows, doors, and home exterior products that enhance comfort and style. -Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects. -Known for innovative designs and energy-efficient products, ensuring long-lasting results. -Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability. -Delivers products tailored to specific home styles and climates. -Operates with a focus on craftsmanship, providing installation, maintenance, and support. -Continued growth has expanded its footprint to serve homes across multiple states. -Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.

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