Services Analyst (Software QA)

Overview

Assist in IT service and QA support for nuclear digital software, under senior analyst.

Key Responsibilities

• it knowledge
• stakeholder engagement
• sla management
• service planning
• process improvement
• mentoring

Tasks

-Proactively build business/IT knowledge to provide solutions. -Maintain engagement with business and IT partners. -Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. -Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. -Assist less experienced personnel.

Requirements

• problem solving
• powerbi
• bachelor's
• excel
• communication

What You Bring

-Strong problem solving skills -Knowledge of utility business practices and processes -Proficiency in Microsoft PowerBI or other reporting technology a plus. -Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience. -Proficient in Microsoft Excel -Excellent communications skills (written and verbal)

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About Constellation

-Reclaimed independence in 2022 to focus on clean-energy goals. -Powers over 20 million U.S. homes and businesses with diverse energy sources. -Restarted Three Mile Island Unit 1 with Microsoft's 20-year energy agreement. -Provides retail energy services to ~2 million customers, including Fortune 100 companies.

Sector Specialisms