Senior Customer Technical Support Specialist

Overview

Provide Tier II/III IT support and cybersecurity services for Navy mission systems.

Key Responsibilities

• asset management
• user onboarding
• incident management
• technical support
• escalation coordination
• user training

Tasks

-Support IT asset tracking, updates, and configuration management. -Assist in onboarding, account creation, and user access management. -Document issues and resolutions in accordance with ITIL best practices. -Troubleshoot and resolve complex IT incidents and service requests. -Coordinate with system administrators and network teams to resolve escalated issues. -Develop user guides and conduct basic training sessions for end-users. -Provide Tier II/III technical support using platforms such as BMC Remedy and ServiceNow.

Requirements

• help desk
• iat iii
• secret clearance
• customer service
• servicenow
• bmc remedy

What You Bring

-Six (6) years of professional experience in Help Desk operations within DoD or Federal environments. -IAT III certification (e.g., CASP+, CISSP, or CISA). -DoD Secret Security Clearance required. -Strong customer service and communication skills. -Proficiency with ServiceNow or BMC Remedy ticketing systems.

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About Dni (Delaware Nation Industries)

-Leverages tribal SBA 8(a) and HUBZone status to deliver fast-track, sole-source contracts across civilian and DoD sectors. -Employs a shared-services model integrating enterprise IT, cybersecurity, R&D, construction & professional staffing. -昫 undertake mission-critical IT systems, Cybersecurity deployments, commercial building construction, and medical supply logistics. -Recognized for performance excellence with ISO 9001 & ISO 27001 certifications. -Distinctive subsidiary distributes American-made, fentanyl-rated nitrile gloves and medical imaging equipment. -Rooted in Lenni-Lenape heritage, infuses its SHINES culture—Selflessness, Humility, Integrity, Native Pride, Entrepreneurship, Servanthood—into its business narrative.

Sector Specialisms