Technical Support Engineer – Chillers

Overview

Remote support for Trane chillers: startup, commissioning, troubleshooting, and documentation.

Key Responsibilities

• root cause
• data analysis
• technical support
• quality improvement
• knowledge management
• field service

Tasks

-Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area -Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development. -Perform root cause analysis and defect resolution -Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process -Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications. -Identify field problem trends and provide detailed information to the Quality and Engineering functions -Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues -Participate in Quality Audits, Design review teams, and technology transfer. -Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives. -Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making. -Author and/or review product literature and assist with training classes -Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio -Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.

Requirements

• bachelors
• hvac
• refrigeration
• microsoft office
• case management
• trane software

What You Bring

-Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service; -Formal Technical Training in Refrigeration and air conditioning preferred but not required. -The ability to multi-task and perform in pressure situations required. -Must be able to work independently with minimal direction. -Proficiency in Microsoft Office applications required: Call Center experience a plus. -Experience with case and knowledge management tools for issue tracking and content creation -Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles -Strong customer facing experience. -Chiller servicing and overhaul experience a plus. -Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented. -Ability to learn and utilize various Trane software programs related to technical service. -Ability to function in a team environment and ability to work remote if required

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Benefits

-Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! -Family building benefits include fertility coverage and adoption/surrogacy assistance. -Educational and training opportunities through company programs along with tuition assistance and student debt support. -Paid time off, including in support of volunteer and parental leave needs. -401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

About Trane Technologies

-Delivers cutting-edge climate solutions. -Global leader in creating sustainable, energy-efficient HVAC systems and services. -Offers a wide range of products, including air conditioning, heating, and ventilation systems. -Works with clients across residential, commercial, and industrial sectors to reduce energy consumption. -Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency. -Typical projects include large-scale HVAC installations in commercial and industrial buildings. -Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.

Sector Specialisms