IT Support Technician

Overview

Onsite IT Support providing hardware, software, and user assistance.

Key Responsibilities

• system monitoring
• desktop support
• m365 support
• cybersecurity
• user management
• project rollouts

Tasks

-Monitor systems and report performance issues or outages. -Provide daily support for laptops, mobile devices, and accessories, helping resolve hardware and software issues. -Offer guidance and support for Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint, etc.). -Assist with basic troubleshooting for computers, software, and network connections. -Keep clear records of technical procedures and solutions. -Assist with basic cybersecurity tasks like antivirus updates and software patches. -Support user accounts and access permissions in systems like Active Directory, Microsoft 365, and others. -Provide training and support to users on common IT tools and best practices. -Take part in IT-related projects such as upgrades or new software rollouts. -Deliver friendly and helpful customer service to all team members. -Help set up and maintain conference room technology, including AV equipment and displays. -Help install and maintain company software and tools.

Requirements

• windows/macos
• jira
• microsoft 365
• networking
• associate degree
• communication

What You Bring

-Familiarity with Windows and macOS systems and basic troubleshooting. -Experience using ticketing systems (e.g., Jira) is a plus. -Experience with Microsoft 365 and basic user account management. -Able to work independently and as part of a team. -1–3 years of experience in IT support or a similar role. -Understanding of basic networking (DNS, DHCP, IP addresses, Wi-Fi). -Associate degree or equivalent experience in IT, Computer Science, or a related field. -Strong communication skills and ability to work with non-technical users.

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About Fire Fighter Sales & Service Company

-Family‑owned and WBE‑certified, headquartered in Warrendale, PA, serving Pennsylvania, Ohio and West Virginia. -Delivers complete solutions including fire alarms, sprinkler systems, clean‑agent and industrial suppression, extinguishers, hood systems, emergency lighting, and vehicle/marine systems. -Also offers certified fire extinguisher training with live burn simulators and 24/7 emergency service coverage. -Works across sectors such as industrial facilities and government institutions as well as commercial, institutional and residential properties.

Sector Specialisms