Customer Service Supervisor – Distribution

Overview

Oversee warehouse, stock control and deliveries while ensuring top service for public‑sector clients.

Key Responsibilities

• delivery scheduling
• stock management
• warehouse supervision
• admin tasks
• kpi management
• client relations

Tasks

-Support with scheduling deliveries. -Support with the management of core stock levels appropriately to reduce shrinkage and transport costs. -Supervising warehouse and stock control – goods in. -Support with administration tasks including maintaining of the Consignment Stock. -Support the stores team with achieving KPIs for the store and look for new ways to innovate and drive growth for the business. -Work within the stores team in delivering an excellent customer experience, maintaining strong effective relationships with both the clients’ managers and operatives and suppliers.

Requirements

• driving licence
• travel
• customer service
• communication
• building merchants
• public sector

What You Bring

-Comfortable with occasional travel that may be required for the role - full and valid UK driving license is highly desirable. -Great customer service, written and spoken communication skills. -Ideally have a background in Building Merchants, building materials, DIY or related - not essential but experience of working with public sector organisations is an advantage. -Knowledge of the local area.

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Benefits

-WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway -Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) -New Reward and Recognition programme – launching soon! -Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. -Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover -Employee Discount -Wellbeing Centre via WorkPerks -Retirement Savings Plan (Pension) – with Legal & General

About Jewson

-With a vast network of branches across the country, serves a wide range of construction projects. -Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools. -Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy. -Known for providing tailored solutions with a focus on quality and service. -A trusted partner, having supplied products to iconic buildings and landmark projects. -Prides itself on expert knowledge across its materials, helping clients choose the right products.

Sector Specialisms