Resident Experience Manager-Cortland Altamonte Springs-Altamonte Springs, FL

Overview

Lead resident experience programs and manage onsite team for multifamily community.

Key Responsibilities

• dashboard updates
• database management
• program research
• resident communication
• performance metrics
• best practices

Tasks

-Serve as a go-to resource for community teams and portfolio leadership -Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue -Represent the Cortland brand by embodying our mission, vision, and values – and infusing them into resident programs and relations -Inspire your community colleagues to continually strengthen resident event strategies -Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect -Manage resident communication initiatives, effectively identifying and sharing meaningful information -Research and help establish programs for each phase of the resident lifecycle — from lease signing to renewal -Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics -Maintain a database of proven best practices for resident experience programs -Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance -Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals

Requirements

• email marketing
• marketing automation
• segmentation
• bachelor's
• communication
• 3+ years

What You Bring

-Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred) -Bachelor’s degree in Business, Communications, Marketing, Management, or related field required -Exceptional written and verbal communication skills -3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors -Demonstrated sales and customer service expertise

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Benefits

-Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience

About Cortland

-Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm. -The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors. -They manage thousands of apartments and properties across major U.S. cities. -Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence. -Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies. -Their portfolio includes luxury apartments, mixed-use developments, and commercial properties. -They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.

Sector Specialisms