Service Coordinator

Overview

Coordinate service schedules, optimize tech productivity, and ensure customer satisfaction.

Key Responsibilities

• work scheduling
• process improvement
• customer service
• attendance management
• service scheduling

Tasks

-Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency -Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience -Use and promote excellent customer service soft skills -Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule -Manage the service delivery schedule for a defined geographic region with up to 10 technicians

Requirements

• college degree
• 2 years
• customer service
• project management
• interpersonal
• persuasion

What You Bring

-College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred -Knowledge of Massachusetts geography is a definite plus but not required -Exceptional interpersonal and persuasion skills -Professional, customer-focused approach to completing assignments and representing Encore

People Also Searched For

Benefits

-Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. -Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. -Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind. -Tools for Success: Access to leading-edge web-based productivity tools. -Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. -Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. -Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. -Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. -Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills

About Encore Fire Protection

-Began with a vision to enhance fire safety through reliable and innovative solutions. -Provides top-notch fire protection systems, including installation, inspection, and maintenance. -Delivers fire protection to a broad range of industries with years of experience in diverse sectors. -Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems. -Known for offering timely and effective fire protection solutions for new constructions and existing facilities. -Committed to quality, offering cutting-edge technologies and a customer-first approach. -Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance. -Dedicated to continuous improvement and able to adapt to evolving industry needs.

Sector Specialisms