Commercial Solutions Director

Overview

Lead retention, growth & solution design for healthcare clients in facility management.

Key Responsibilities

• commercial tools
• retention strategy
• client engagement
• sales growth
• team leadership
• solution development

Tasks

As the Solutions Director, you will work closely with the Divisional Director to shape retention and organic growth strategies that align with the wider commercial direction. This is a pivotal role focused on strengthening long-term partnerships, elevating customer satisfaction, and driving top-line sales performance. You’ll collaborate across operational, commercial, and support functions to identify opportunities that reinforce our WIN, KEEP & GROW approach, ensuring we remain the preferred long-term partner for our healthcare clients. -Contribute to solution development, bidding strategies, and customer engagement throughout the commercial lifecycle. -Drive the effective use and implementation of commercial tools, processes, and governance standards. -Lead retention activities across the healthcare division, delivering robust strategic retention and off-market initiatives. -Influence client engagement plans in alignment with WIN, KEEP & GROW priorities. -Lead, motivate, and coordinate subject matter experts and support teams throughout the retention and solutions process. -Support the achievement of top-line sales targets with a strong focus on retention and organic account growth.

Requirements

• strategic
• problem solving
• negotiation
• healthcare fm
• driving licence
• customer focus

What You Bring

Are you a strategic, forward-thinking leader with a passion for client retention, solution design, and sustainable growth? We’re seeking an exceptional Solutions Director (Healthcare) to lead retention and growth initiatives across our healthcare division. -Demonstrates key leadership competencies including strategic mindset, commercial and financial acumen, customer focus, collaboration, and high-level communication skills. -Strong problem-solving capabilities with the ability to deliver measurable results. -Experience driving service growth, innovation, and customer-centred improvements. -Proven track record in account retention, including solution development, negotiation, and formal tender processes. -Demonstrable experience of leading large, complex FM healthcare focused contracts -Strategic thinker with strong influencing skills and a collaborative approach. -Must hold a full UK driving licence, as the role involves travel between sites. -Decisive, action-oriented, and able to balance multiple stakeholder needs.

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Benefits

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

About Iss Facility Services Uk

-provides integrated facility management solutions. -serves a variety of sectors from industrial to commercial. -diverse portfolio spans across sectors like energy, buildings, and infrastructure. -expertise includes managing complex facilities, offering everything from cleaning to energy services. -innovative solutions are designed to improve operational efficiency and enhance the client experience. -has been integral in the UK’s facilities landscape, delivering key projects across the nation. -continuously adapts to market trends with a dedicated workforce. -notable projects include managing large-scale residential complexes, government buildings, and energy-efficient solutions.

Sector Specialisms