Service Ambassador

Overview

Manage and coordinate workplace services, ensuring cleanliness, community, and support.

Key Responsibilities

• sharepoint
• ticket management
• inventory management
• room scheduling
• lost & found
• community building

Tasks

-Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve -Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint. -Potentially provide ‘concierge’ services above and beyond the normal course of duty. -Manage floor filing and locker space for individuals and departments; -Make changes to cleaning schedule / routine to address repeated issues / areas; -Organise events; -is responsible for providing customer service & assisting people. -Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.); -Manage meeting room conflicts and enforces or encourages meeting room etiquette; -Remove any personal belongings left overnight and not cleared by cleaning Personnel; -Inform & suggest best available options to the people in respective center & in events and guide them to the -Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc.) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation); -Look out for tailgaters or anything suspicious; -Keep a log of initiatives – provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and -Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners; -Issue monthly summary of utilization, feedback and events; -He/she is a primary point of contact for people who are seeking information, service, & assistance. The -It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, -Submit helpdesk ticket for issues identified and updates signage; -Act as owner of the space across all stakeholder groups; -Build a greater sense of community and stakeholder engagement; -Assist individuals to find a work station; -Be personable and get to know the residents of the floor and maintain an open dialogue; -Check floor TVs and way finding screens to ensure they are functional; -Act as an owner of the space across all services provided; -Reset desks and conference room set-ups to make sure they are “set”; -Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time; -Actively manage list of outstanding tickets not resolved same day; -Proactively punch-lists floor on regular basis to identify further issues; -Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes; -Assisting professionals with a right sized meeting room depending on room size and number of people. -Proactively address items left in communal space/pantry/mud-room and tidies up; -Loop into all helpdesk tickets originating from residents on floor; -Monitor temperature, and report through the correct processes; and Control blind dressing. -Build a sense of community and purpose; plans events and activities to bring everybody together; -Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and -Continually audits cleanliness of floor and add addresses issues immediately; -Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage; -Conduct morning floor checks. -Make decisions, guide behaviour, pilot adjustments and escalate issues; and -Collect feedback from the employees. -Make sure items are clearly labelled and place in lost and found; -Facilitate unassigned seating, ensure its effectiveness and allow for long term success; -Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and -Observe health and safety guidelines at all times, ensuring use of safety signs and barriers; -Tailor tea point experiences to audiences where appropriate as directed by the client; -Call out repeat issues and works with helpdesk to address with long term solution; -Conducts observational studies and issues surveys;

Requirements

• tech equipment
• decision making
• personable

What You Bring

-Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required; -Be empowered to make decisions, guide behaviour, and escalate issues; -Be personable and get to know individuals.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms