Service Coordinator

Overview

Coordinate service schedules, optimize technician productivity, and manage customer relations.

Key Responsibilities

• service scheduling
• technician oversight
• process improvement
• route optimization
• customer service
• productivity optimization

Tasks

-Manage the service schedule for a specific geographic region, coordinating up to 10 technicians. -Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule. -Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience. -Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency. -Apply strong customer service skills to handle client interactions and resolve issues effectively.

Requirements

• college degree
• 2+ years
• customer service
• project coordination
• interpersonal
• persuasive

What You Bring

-College degree or 2+ years of experience in customer service, project coordination, or facility services preferred. -Familiarity with Massachusetts geography is a plus, but not required. -Strong interpersonal and persuasive abilities.

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Benefits

-Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. -A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills). -Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. -Tools for Success:  Access to leading-edge web-based productivity tools. -Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. -Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. -Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. -Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. -Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.

About Encore Fire Protection

-Began with a vision to enhance fire safety through reliable and innovative solutions. -Provides top-notch fire protection systems, including installation, inspection, and maintenance. -Delivers fire protection to a broad range of industries with years of experience in diverse sectors. -Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems. -Known for offering timely and effective fire protection solutions for new constructions and existing facilities. -Committed to quality, offering cutting-edge technologies and a customer-first approach. -Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance. -Dedicated to continuous improvement and able to adapt to evolving industry needs.

Sector Specialisms