Oracle HCM Support Consultant

Overview

Provide expert Oracle HCM support across modules and manage ticket resolutions

Key Responsibilities

• hcm support
• ticket management
• issue resolution
• knowledge base
• data integrity
• process optimization

Tasks

-Suggest process improvements and enhancements to optimize HCM operations. -Conduct regular performance reviews and provide feedback to the team. -Collaborate with cross-functional teams to implement effective solutions. -Provide expert support and guidance on Oracle HCM modules, ensuring a high level of customer satisfaction. -Manage and prioritize support tickets for multiple customers, adhering to defined SLAs. -Troubleshoot and resolve complex issues related to Oracle HCM modules. -Document and maintain knowledge base articles for future reference. -Ensure data integrity and security across all HCM systems. -Stay updated with the latest Oracle HCM releases and best practices. -Train and mentor junior team members on Oracle HCM modules.

Requirements

• oracle hcm
• core hr
• cloud implementation
• bachelor's
• ticket management
• analytics

What You Bring

-Extensive experience in supporting Oracle HCM modules, with a focus on Core HR, Absence, Compensation, and Talent. -Proficiency in Oracle HCM Cloud or on-premise implementations. -Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions. -Strong organizational skills and attention to detail. -A bachelor's degree in Computer Science, Information Technology, or a related field. -Proven track record in managing support tickets and resolving customer issues within defined SLAs. -Familiarity with Oracle HCM reporting and analytics tools. -Willingness to learn and adapt to new technologies and modules. -Ability to work independently and manage multiple tasks simultaneously.

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About Inoapps

-Quickly evolved its footprint across North America, Europe, the Middle East, Australia, and Asia, rolling out projects in over 30 countries. -Has grown into a go-to Oracle partner, delivering consulting, transformational implementation, managed hosting, and proprietary software. -Specialises in sectors such as Energy, Engineering & Construction, Public Sector, Higher Education, and Commercial Services. -Earned accolades including Oracle’s Cloud First Partner of the Year and Most Innovative Managed Service Provider. -Back-office executed the UK’s first Oracle Cloud implementation before delivering full Oracle Cloud migrations for major clients. -Built a global managed-services arm offering 24×7 support, covering Oracle ERP, HCM, SCM, EPM, BI, and AI-enhanced solutions. -Driven by industry-specific toolsets and a Products Team that creates end-to-end software tailored to sector needs. -Acquired backing from private equity in 2022 to fuel tuck-in acquisitions and deepen Oracle transformation capabilities. -Boasts strong per-employee productivity and steady global growth.

Sector Specialisms