Operations Lead Connectivity, - Global

Overview

Manage and support enterprise connectivity services, SASE, GSIP, vendor and automation.

Key Responsibilities

• network automation
• sase updates
• gsip support
• service delivery
• vendor invoicing
• sla monitoring

Tasks

-Monitor service performance and coordinate issue resolution with stakeholders. -Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments. -Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. -Maintain GSIP configurations and troubleshoot session-related issues. -Ensure both platforms meet performance, reliability, and security standards. -Participate in contract reviews, renewals, and negotiations with suppliers. -Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR). -Provide operational support for GSIP platforms to ensure stable voice and video communication. -Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. -Identify opportunities to automate network Service provisioning, monitoring, and reporting. -Manage intercompany invoicing for shared connectivity services across business units. -Track operational costs and support budget planning and reporting. -Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution. -Collaborate with engineering teams to develop reusable automation frameworks and templates. -Support SASE platform updates, rule changes, and user access policies. -Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts. -Project Management – Support Communication and timeline completion -Handle Escalations and Prioritize service-related requests -Ensure automation aligns with security, compliance, and change management policies. -Support for Factory Network – Factory request for network policy/user Policy/segregation request. -Manage relationships with managed service providers, ensuring delivery of contracted services.

Requirements

• bachelor's
• itil
• lan
• sd-wan
• automation
• sip

What You Bring

-Bachelor's degree in information technology, Computer Science, or related field. -Excellent communication, coordination, and documentation skills. -Exposure to ITIL or similar service management frameworks. -Strong background in vendor and intercompany invoicing processes. -Understanding LAN and SD-WAN. -5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509. -knowledge with network automation tools. -Understanding of voice protocols (SIP), cloud networking, and secure access technologies. -Good understanding of SIP, Network Security and IT/OT segregation -Ability to manage cross-functional teams and multiple operational priorities. -Proven experience in supplier management, especially with managed services. -Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.

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Benefits

-Virtual team working

About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms