Income and Admin Officer

Overview

Manage rent arrears, maximise income, support tenants and handle admin tasks.

Key Responsibilities

• payment plans
• rent statements
• digital platforms
• lone worker
• petty cash
• income management

Tasks

-Provide advice to customers around setting up efficient payment options -Producing reports and other written documentation to support income management delivery as required -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Support colleagues by proactively engaging customers providing advice, guidance and co-produce plans as part of the responsive rent arrears management process -Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed -Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms -Provide guidance and advice to customers to ensure they are financially included, sign-posting to relevant resources relating to benefit claims, debt issues, and money management -Support colleagues dealing with evictions where required -Assisting with the monitoring of income and expenditure -Proactively provide up-to-date advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Generating and communicating rent statements to customers and colleagues as required -Manage the income management process, by co-producing a bespoke payment plan, tailored to the individual’s circumstances -Use the Lone Worker system as and when necessary -Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Collating and submitting information, including funding and performance returns -Make referrals to the Riverside Income Maximisation Team when dealing with complex cases -Administrating petty cash for the required services

Requirements

• debt management
• benefit systems
• it skills
• customer service
• vulnerable clients
• communication

What You Bring

-Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management -Experience of working with vulnerable and diverse customer groups and individuals with complex needs. -You will be required to travel to different properties within the defined area as and when required -Experience of working in a customer facing environment -You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs -Knowledge of debt management -Experience of working in care and support services -Ability to plan, prioritise, organise tasks to achieve results -Knowledge of current benefit systems -Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues -Experience of working with vulnerable and diverse customer groups and individuals with complex needs -Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications)

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Benefits

-Competitive pay & generous pension -28 days holidays plus bank holidays -Investment in your learning, personal development and technology -Flexible working options available -Deliver your role in line with Riverside company values – “Our Riverside Way”

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no sponsorship will be provided; applicants must already have legal permission to work in the uk.