Claims Coordinator

Description

• Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
• Handle customer concerns quickly and escalate issues when necessary
• Review and upload documents, job notes, and photos-follow up on anything missing
• Dispatch technicians based on availability and job urgency
• Assist with or draft Xactimate estimates; ensure accuracy before submission
• Keep daily job documentation organized and up to date
• Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
• Work closely with Project Managers, Estimators, and technicians to keep projects moving

Requirements

• Frequent typing, phone use, and task switching
• Occasional lifting (up to 20 lbs)
• High school diploma or GED required; college preferred
• IICRC certifications (WRT, ASD, OCT, etc.) a plus
• Excellent organization, time management, and attention to detail
• Strong customer service and communication skills
• 1-3 years of Xactimate (X1 or 28) experience preferred
• Calm and professional under pressure
• Comfortable with Microsoft Office and CRM tools
• Communicate clearly with homeowners, insurance adjusters, and mortgage companies
• Sitting and computer use for extended periods

Benefits

• Paid time off
• Opportunity to learn restoration and claims management from the inside out
• Vision insurance
• Supportive team atmosphere with room for growth
• Dental insurance
• Competitive pay, training, and benefits
• Fast-paced, never-boring environment

Training + Development

Interview process

Visa Sponsorship

Security clearance