Telephone Operator | UAE National

Overview

Handles calls, assists customers, routes messages, and logs communications.

Key Responsibilities

• call handling
• customer service
• call logging
• call reporting
• liaison
• message delivery

Tasks

-Ensure courteous and professional telephone etiquette at all times. -Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed. -Maintain call logs and report call statistics or issues to supervisors. -Liaise with service advisors, sales teams, and management to ensure smooth communication flow. -Receive, route, and manage incoming calls to the appropriate departments. -Provide basic information about services, vehicle availability, appointments, or general inquiries. -Record and deliver messages accurately to relevant staff members.

Requirements

• agility
• computer skills
• collaboration
• telephone etiquette
• high school
• entry level

What You Bring

-Agility and Adaptability - Willing to try new ways of working and learn from mistakes. -Basic computer skills for logging calls and messages. -Collaboration & Influence - Works well with teammates and shares information openly. -Telephone Etiquette & Professionalism -High school or diploma in in communication or customer service or related field. -0–1 year of experience in as a telephone operator, receptionist, or front office staff preferred.

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About United Al Saqer Heavy Equipment Llc

-Operates large multi-branch facilities in Abu Dhabi, Al Ain, Dubai, and Western Region. -Holds exclusive UAE dealership rights for brands like Tadano cranes, Astra trucks, Mitsubishi forklifts, Kawasaki loaders, and New Holland machinery. -Typical projects include supplying and servicing lifting, transport, and material handling equipment for construction, infrastructure, and industrial clients. -Financially strong, it supports sales, spare parts, and service divisions, leveraging its scale and brand partnerships to drive consistent growth.

Sector Specialisms