Contract Manager

Overview

Manage multi‑site soft facilities contracts (cleaning, bulk collection, grounds) ensuring quality, safety and budget compliance.

Key Responsibilities

• risk assessment
• compliance audits
• budget management
• incident response
• client interface
• service delivery

Tasks

-Drive initiatives for continuous improvement and customer satisfaction. -Ensure all operations are fully compliant with health, safety and environmental legislation. -Recruit, supervise, and support on-site staff or subcontractors. -Address incidents or hazards and implement corrective actions. -Handle feedback and service escalations effectively. -Assist in managing the contract budget, ensuring expenditures remain within budget. -Conduct local walkabouts and interface with residents and housing officers. -Conduct risk assessments and regular audits and supervise operations to maintain high standards. -Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.

Requirements

• facilities management
• health safety
• iosh qualification
• budget management
• driving licence
• soft services

What You Bring

-Demonstrable track record in facilities management, particularly in a multi-site environment. -Knowledge of health and safety regulations, compliance standards, and best practices in facilities management. -IOSH Managing Safely Qualification or equivalent is advantageous -Experience with budget management and full profit and loss accountability. -Full driving licence -Proven experience in managing soft facilities services in cleaning and grounds maintenance.

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About Pinnacle Group Limited

-Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities. -Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services. -It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship. -Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Sector Specialisms