Delay Resolution Co-ordinator

Overview

Analyze train performance, manage delay disputes and support rail performance improvement.

Requirements

• rail geography
• finance
• contracts
• a-level
• interpersonal
• network rail

What You Bring

-Knowledge of rail geography and basic operating principles. -Understanding of financial principles -Familiarity with and understanding of the contractual relationship with the customer. -Educated to ‘A’ level or equivalent standard -Knowledge of the rail industry -Understanding of all customers contract conditions as regards track access and the relationship with Performance Regimes. -Good interpersonal skills. -Knowledge of Network Rail performance systems and understanding of the performance element of the Track Access Conditions.

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Benefits

-A choice of contributory pension schemes -A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits -Pro-rata annual leave entitlement (28 days) -Salary: £30,000 -75% discount on leisure travel (discretionary) -My benefits – our discounted online shopping site -2 weeks paid reserve leave for our Armed Forces community -Subsidies of up to 75% on rail and underground season tickets

About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

Sector Specialisms

Security Clearance

-offers of employment are conditional upon satisfactory completion of pre‑employment checks.