Customer Care Coordinator

Overview

Handle homeowner inquiries, manage warranty defects, coordinate repairs and support satisfaction.

Key Responsibilities

• customer support
• technician scheduling
• materials ordering
• warranty tracking
• report preparation
• team liaison

Tasks

-Support the Customer Care Manager in driving improvements in customer satisfaction and HBF ‘Recommended’ scores. -Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally. -Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly. -Order materials, organise site visits, and maintain accurate records to support the smooth running of the department. -Record, track, and manage all warranty defects and communications using the company’s database. -Prepare correspondence, reports, and documentation to keep customers informed throughout the process. -Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service.

Requirements

• independent
• customer service
• reliability
• forecasting
• housebuilding
• maintenance

What You Bring

-Ability to work independently, prioritise work and take initiative. -Face-to-face customer services experience. -Able to demonstrate efficiency and reliability in previous roles. -Ability to think ahead and forecast customer issues. -Ideally experience in the housebuilding industry in a similar role -Experience in a maintenance/customer care coordination role. -Great Interpersonal, communication and relationship skills.

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Benefits

-Well-being Support: Access to 24-hour Health Hero, Employee Assistance Programme (EAP), and the Health Assured Wisdom App. -X3 life assurance. -Time for You: 25 Days holiday, plus bank holidays plus the option to buy 5 more! -Discretionary Bonus up to 10% -Future-focused: Employer-matched pension scheme (up to 5%) and career development opportunities within a growing company. -Private medical insurance -Lifestyle Perks: Cycle-to-work scheme and flexible benefits like gym membership discounts and shopping vouchers. -£30,000-£40,000 basic salary, based on experience

About Dandara

-A well-established global leader in the construction sector, recognized for delivering complex and impactful projects. -Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency. -Operates across multiple continents, specializing in residential, commercial, and infrastructure development. -Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure. -Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs. -Expertise spans various sectors, including industrial and transport, with a focus on long-term value. -Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.

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