Account Manager-Preventive Maintenance Accounts

Overview

Manage and grow preventive maintenance accounts, ensuring client satisfaction and revenue.

Key Responsibilities

• client advisory
• upsell opportunities
• resource planning
• contract management
• service delivery
• satisfaction tool

Tasks

-Act as a trusted advisor to clients by demonstrating industry knowledge and company values. -Identify upsell and cross-sell opportunities within existing accounts. -Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication. -Resolve client concerns quickly and professionally to maintain trust and satisfaction. -Meet or exceed annual sales targets for: -Align with project and service teams on scheduling, resource planning, and capacity management. -Support seamless handoffs between sales and operations teams. -Develop and consistently optimize contract potential and ongoing management processes -Work closely with service managers, estimators, and technicians to deliver on customer expectations. -Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals. -Represent the company professionally in all client, vendor, and industry interactions. -Reduce churn by addressing issues early and delivering consistent value through services. -Monitor and manage service delivery timelines and quality standards. -Participate in training and mentorship of junior sales staff or new account managers as needed. -Develop and implement a customer satisfaction tool to regularly monitor and improve client experience. -Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources. -Maintain a preventive maintenance contract renewal rate of 90% or higher.

Requirements

• driver's license
• sales experience
• hvac experience
• detail oriented
• high school
• communication

What You Bring

-Valid Driver's license/driving record -A proven track record of sales and selling skills experience -4+ years (or more) of HVAC/R industry experience -Highly motivated and detail oriented -High School diploma or equivalent required. -Strong Written and Verbal Communication skills (Outlook)

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Benefits

-Professional development assistance -401(k) with company match -Referral program -Paid time off -Dental, vision, and health insurance

About Kelso Industries

-Begun with historic brands like Koch Mechanical and Wallace Electric, the company has grown through strategic acquisitions to become a powerhouse across the U.S. -Builds and maintains HVACR, plumbing, piping, electrical, and automation systems for industrial, commercial, and institutional facilities. -Projects range from heavy industrial HVAC systems and process piping installations to electrical infrastructure and sophisticated building automation. -Modular, prefabricated solutions and rapid-response maintenance crews make it a go-to for complex retrofit and emergency-service jobs. -Maintains the heritage brands of acquired firms, preserving local identities while stamping them with a nationwide MEP+ powerhouse identity.

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