Outlet Ambassador - Longboard Club (Part-Time)

Overview

Serve Longboard Club guests with wine, cheese, and exceptional service.

Key Responsibilities

• opening checklist
• closing report
• cash handling
• guest service
• cleanliness
• upselling

Tasks

-Complete opening/closing checklist according to standards. -Attend all hotel required meetings and trainings. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Ensure overall guest satisfaction. -Clear and clean tables when guests leave, return glasses to be washed. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Maintain a friendly and warm demeanor at all times. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Assist in opening and closing side work as assigned. -Responsible for promotion of specials and up selling. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Maintain the cleanliness of all areas of Longboard Club including furniture, and service areas in an organized manner. -Follow all cash handling policies, and prepare closing report for night audit. -Assist guests with service requests when needed. -Process credit card charges. -Replenish all towels and take special care of Longboard Club Cabana reservation guests.

Requirements

• high school
• pos
• 2+ years
• liquor card
• problem solving
• multitasking

What You Bring

-High school diploma or equivalent and/or experience in a hotel or a related field preferred -Fully comprehend and be able to operate all relevant aspects of the POS program. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to maintain confidentiality of information. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -A min. of 2 years of high volume cocktail or full restaurant service experience -Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must obtain a Liquor Commission Card prior to first day of training -Must be able to cross-train in other hotel related areas. -Must be able to show initiative, including anticipating guest or operational needs. -Full knowledge of state liquor laws. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Have a good foundation on fromage and current cheese offerings. -Ability to stand during entire shift. -Must be of legal age to serve alcoholic beverages, according to local state laws

People Also Searched For

Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms