Technical Support Analyst I

Overview

Provide technical support for desktop, mobile, software, and AV across SUI.

Key Responsibilities

• software installation
• imaging deployment
• hardware troubleshooting
• security tools
• software rollout
• it inventory

Tasks

-Testing and installation of packaged and in-house developed software on systems -Developing and maintaining preventative maintenance procedures where assigned. -Assistance with user account login issues -Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software) -Maintaining and ensuring the use of all Information Security tools -Taking ownership of processes and systems where assigned. -Imaging and deployment of replacement equipment -Maintaining SUI IT inventory practices -Assisting with software rollouts -Providing support to IT Engineering Team as required -Troubleshooting/repair and escalation of hardware issues -Developing and facilitating peer and end-user training as needed. -Developing knowledge base articles. -Providing excellent in-person and technical support -Utilizing project management practices for appropriately sized initiatives. -Printing support

Requirements

• associate degree
• office 365
• itil 4
• a+
• 1+ years
• problem solving

What You Bring

-Associate degree in Information Technology or a closely related field or equivalent experience. -Office 365 and MFA issue troubleshooting -1+ years of related work experience -Ability to effectively communicate, verbally and in writing -Communicate and engage with other team member regularly -ITIL 4 Foundations certification will be required within 6 months of employment -Ability to manage conflicting priorities and expectations -Certifications such as A+, MCP, ITIL foundations highly desirable -Ability to adapt to current technologies and maintain technical skill levels -Ability to maintain confidentiality -Demonstrate problem solving with critical thinking skills -Work effectively in a diverse workforce -Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, while paying close attention to details

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About Summit Utilities, Inc.

-Owns and operates subsidiaries across Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. -Typically builds and installs gas distribution systems to support local economic growth. -Financially backed by a major infrastructure investment fund. -Recent expansions include strategic acquisitions and opening a new office. -Recognized with emergency response honors for tornado and wildfire efforts.

Sector Specialisms