Program Associate

Overview

Admin support for Midwest residential energy efficiency programs, handling data and reporting.

Key Responsibilities

• process optimization
• data management
• reporting
• quality control
• issue escalation
• customer service

Tasks

-Works with team to identify opportunities to improve program tools and processes assisting program teams with process optimization. -Tracks multiple tasks and project deadlines and alerts managers in advance of conflicts. -Participates in team meetings to provide updates and address action items. -Prepares weekly and monthly reports for internal and external purposes, ensuring compliance with terms of contract, relevance of content, and professional presentation. -Support outreach efforts to program customers, contractors, and community-based organizations as needed. -Manages data and uses database system(s) to track project details, milestones, and deliverables. -Complies and reviews project documentation, ensuring data integrity and quality control of systems and processes. -Identifies and escalates issues as appropriate and recommends strategies to address issues. -Ensures adherence to internal and system protocols using RI systems, documents, and tools. -Coordinates with internal support and cross functional teams including Operations, Planning, Finance, IT, Engineering, and Marketing. -Assists program teams in collecting missing data. -Accurately responds to requests and inquiries from program participants, contractors, and clients in a professional and timely manner, ensuring high levels of customer and client service.

Requirements

• bs/ba
• 2+ years
• microsoft
• salesforce
• time management
• customer service

What You Bring

-BS or BA or 2+ years of relevant work experience in energy, environment, public policy, or technical field. -Proficiency in Microsoft suite and Salesforce preferred. -Superior organization and time management skills. -Previous experience providing high-quality customer and client service. -Excellent attention to detail with the ability to think critically in a fast-paced environment.

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About Resource Innovations

-Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach. -Specializes in transforming utility operations through demand-side management, software systems, and advisory services. -Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces. -Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Sector Specialisms

Security Clearance

-comprehensive background check required. -reference check required. -pre‑employment drug screen may be required.