Sales Manager

Overview

Lead sales team to achieve targets for retirement village properties

Key Responsibilities

• crm documentation
• lead management
• database management
• reporting
• pipeline planning
• opportunity identification

Tasks

-Continue to innovate, develop services and generate new ideas -Advance the database through regular planning sessions with the Regional Sales Director and Sales Consultant to advance each sales opportunity through the sales process -Keeping in constant contact with purchasers and solicitors throughout the sales process to ensure timely exchange and completion to minimise cancellations -Creating and organising sales events aligned with database opportunities -To capture and reflect the organisation values and behaviours -Ensures all activity/conversations/discussions are documented in CRM for compliance and proof of transparency -Ensuring each sale is achieved through integrity, transparency and involve the care team where appropriate to avoid post-move in challenges -Conduct regular 1:1 selling skills assessments with the Sales Consultants in a supportive/continuous improvement approach which feeds through to a Coaching and Development plan for each team member. Updating Clear Review with feedback and objectives -Presenting the Audley brand to all customers in an informed manner, providing information which is fully documented -Managing leads and distributing across the team – ensuring all telephone, online and walk-in enquiries are followed up and appointments are scheduled in the CRM -Identifying areas of opportunity aligned with the sales process -Contribute to the wider team sales tactical plan requirements -Providing regular reports on volume and timelines of enquiries -Develop a culture of delivering an exceptional service to clients, ensuring all commitments are met and expectations are exceeded -Building and maintaining relationships with other departments and key stakeholders across the village -Completes regular planning sessions with their Regional Sales Manager to advance the pipeline -Effectively build the value in the brand maximizing overall revenue opportunity

Requirements

• target driven
• customer facing
• sales management
• negotiation
• coaching
• driving licence

What You Bring

-Proven experience of excelling in a target driven, customer facing environment -Demonstrate a high level of empathy with a proven track record of building customer relationships over a long sales process and delivering a high level of service -Effective objection handling skills and creative follow up -Experience in a sales management within a consultative, high value arena with a proven track record of achieving personal and team targets -Able to demonstrate resilience, self-motivation and negotiation skills -Able to adapt approach and communication style depending on audience in order in influence effectively -Demonstrates belief and passion in the Audley brand and product -Experience in coaching, leading and developing teams to deliver results -Full clean driving licence with business travel insurance

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Benefits

-Pension Scheme -25 days holiday plus 8 Bank Holidays -Incentive plans -Audley Academy full sales training provided -Membership to our Healthcare cash plan scheme -Commission Scheme -Membership to our employee discount portal with access to discounts at all major retailers. -Saturday working on a rota basis (typically 1 in 3) -Competitive salary

About Audley Villages

-To provide high-quality, luxury retirement living experiences. -Offers bespoke retirement villages designed to support independent living. -Creates environments where older adults can thrive in comfort and community. -Known for combining top-tier healthcare facilities with spacious, elegant homes. -Includes a range of personalized services, from leisure activities to medical care. -Dedicated to helping residents enjoy their retirement with flexibility and choice. -Properties are set in beautiful locations, often within scenic countryside or close to urban centers. -Developments are renowned for their modern amenities, innovative designs, and commitment to resident well-being.

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