Product Manager, Website Experience

Description

• Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load
• Work directly with design/development teams on sprint scheduling and functionality testing
• Establish the product vision, goals, objectives and key results (OKRs) for success
• Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making
• Define and deliver your product roadmap through a detailed understanding of our varying users’ needs and ownership of your prioritized feature backlog
• Represent the F. Schumacher brand by providing the best possible customer service while enhancing our mission to offer the highest quality product and service standards in the luxury market online
• Work cross-functionally with key internal partners, including product designers, software development engineers, sales, customer service, and business development on a rapid and iterative product development cycle
• Clearly define customer and product requirements, solicit ideas and feedback, gather requirements, write specs, craft wireframes and workflows, and coordinate cross-functional initiatives
• Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences
• Partner with other Product Managers to streamline integrations and enhance existing business processes

Requirements

• Demonstrated strength in building trust and driving collaboration and alignment across a diverse, matrixed set of stakeholders, even while challenging assumptions and pushing for change
• Extremely high attention to detail
• An exceptional ability to wear many hats, operate at all levels, and continuously raise the bar and drive teams to deliver high quality results
• A strong sense of ownership and accountability, and an innate ability to initiate and drive projects to completion with minimal oversight
• A passion for solving complex business problems with elegant, user-centric product solutions, and a history of delivering results
• A data-first philosophy and an analytical mind, with the ability to make decisions in ambiguous situations
• Practice Adaptability
• A thorough understanding of how individual projects may impact the broader product and overall strategic initiatives
• Experience with JIRA, Confluence, OneDrive Suite, Google Suite (Sheets, Docs, Slides) & Agile methodologies
• Extensive experience owning, understanding, questioning, interpreting, distilling, and drawing insights from data; SQL experience is a plus
• At least 3-5 years of product management experience, ideally in a start-up or established technology organization working on user-centric e-commerce products
• Outstanding verbal and written communication skills, with an ability to clearly and concisely communicate with both technical and non-technical partners across all levels of the organization
• Experience gathering, interpreting, and documenting detailed product requirements

Benefits

• 401K Plan
• Performance Bonus
• Competitive Salary
• 10 Company Holidays
• Prescription Drug Plan
• Parental Medical Leave
• Flexible Spending Accounts (FSA)
• 15 Days Paid Time Off (PTO)
• Employee Discount
• Bereavement Leave
• Vision Coverage
• AFLAC Plans (Accident and Critical Illness Plans)
• Medical Coverage
• Child Bonding Leave
• Life Insurance
• Pet Insurance
• Dental Coverage
• Short-Term Disability (STD)
• Long Term Disability (LTD)
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance