AUDIO VISUAL TECHNICIAN (FULL TIME)

Overview

Provides AV support for meetings, handling equipment setup, maintenance, and customer service.

Key Responsibilities

• equipment setup
• troubleshooting
• preventive maintenance
• inventory management
• technical assistance
• customer training

Tasks

-Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact. -Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action. -Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements. -Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations. -Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. -Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio. -Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database. -Educates the staff and customers on the basics of all AV equipment in the facility. -Assists with conference room set-ups, break downs and any other areas where assistance is needed. -Communicates with co-workers and service partners to ensure updated information is shared. -Keeps the A/V storerooms organized and well managed. -Provides technical assistance for all meetings and customers that require tech services for their events. -Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.

Requirements

• computer skills
• office tech
• audio visual
• event support
• microsoft teams
• communication

What You Bring

-Proficient computer skills and knowledge of office technology/equipment. -Minimum of one year of experience supporting audio visual for events. -Excellent written and verbal communication skills. -Requirement: Prior experience with Microsoft Teams and event support is preferred.

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Benefits

-Pay Range: $28.00 per hour to $32.00 per hour.

About Esfm® Usa

-Founded with a focus on providing efficient, high-quality facilities management services across various sectors. -Offers a comprehensive range of services, from janitorial and maintenance to specialized facilities management solutions. -Notable for delivering tailored services in industries such as industrial, commercial, residential, and energy. -Works with clients to optimize building operations, ensure cleanliness, and reduce operational costs. -Experienced in managing complex and large-scale projects, focusing on sustainability and long-term value. -Has a strong presence in both public and private sectors, delivering customized solutions that exceed client expectations.

Sector Specialisms