Customer Care Coordinator

Overview

Provide support to homeowners, manage communications, coordinate maintenance, and admin tasks.

Key Responsibilities

• homeowner communication
• interdepartment liaison
• call logging
• customer support
• outbound calls
• work orders

Tasks

-Proactively communicating with our homeowners throughout their Persimmon journey -Liaising with other departments when specialist queries or advice is required -Accurately recording telephone calls and emails -Responding to incoming communications from homeowners in accordance with company guidelines -Delivering an excellent level of support to our homeowners -Making outbound courtesy calls to ensure customers are satisfied -Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion

Requirements

• communication
• coins
• detail oriented
• word
• excel
• problem solving

What You Bring

-Excellent communication skills and a genuine desire to provide excellent customer care -Knowledge of COINS is an advantage but not essential as training will be provided -Attention to detail when capturing and logging customer information -You must be IT literate, with a good working knowledge of Word, Excel and Outlook -The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills

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Benefits

-Competitive salary -Life Cover & Contributory Pension -Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more -Health Care

About Persimmon Homes

-Creating large-scale residential communities across the UK. -Committed to high-quality homes and sustainability in the residential sector. -Specializes in affordable homes, luxury developments, and mixed-use residential estates. -Operates through multiple regional offices, delivering homes in both urban and rural settings. -Notable for a customer-centric approach, focusing on design quality and value for money. -Known for delivering homes on time and within budget, establishing a trusted reputation in UK housing.

Sector Specialisms