IT Service Desk Technician

Overview

Provide technical support, troubleshoot and maintain IT equipment and systems.

Key Responsibilities

• equipment deployment
• maintenance scheduling
• it projects
• technical support
• troubleshooting
• user training

Tasks

-Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.) -Organize and schedule routine maintenance/upgrades, working with end user timelines -Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements -Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely -Respond to emergency situations afterhours on a rotational basis -Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality -Provide end user orientation and guidance for operation of new software and computer equipment -Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration

Requirements

• windows 11
• office 365
• active directory
• lan/wan
• comptia a+
• computer science

What You Bring

-Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint) -Associate Degree or BScs/BAs in Computer Science, engineering or relevant field -Exceptional organizational and time-management skills -Thorough knowledge of computer systems and IT components -Active Directory and Entra administration, including object and NTFS security management -Strong understanding of networks and experience with LAN/WAN networks -Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) -Good knowledge of internet security and data privacy principles -Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements -Ability to travel to remote locations as required -Excellent diagnostic and problem-solving skills -3-5 years’ of proven experience as IT Technician or similar role -Must be able to work under pressure, to multi-task, and meet deadlines -Excellent interpersonal, verbal, and written communication skills

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Benefits

-Stock purchase plan -Health/Dental/Vision insurance plans -10 paid holidays -Paid time off -401k w/employer match

About Primoris Services Corporation

-Founded with a mission to provide quality engineering and construction services across multiple industries. -Primoris has become a trusted name in building infrastructure and delivering energy solutions. -Specializes in sectors like energy, utilities, water resources, and industrial construction. -Focuses on large-scale projects such as pipeline construction, water treatment, and renewable energy systems. -Known for its expertise in both public and private sector work, including government contracts. -Noteworthy for its role in the construction of major energy infrastructure across North America. -Has a strong presence in the renewable energy space, with key projects in solar and wind energy. -Handles projects ranging from commercial and residential to heavy civil and marine construction. -Backed by a legacy of robust financial performance and consistent growth in a competitive industry.

Sector Specialisms