Restaurant Host

Overview

Welcoming host to greet guests, manage seating, reservations, and handle grab‑&‑go transactions.

Key Responsibilities

• guest flow
• reservations
• pos transactions
• regulatory compliance
• phone handling
• menu knowledge

Tasks

-Communicate effectively with servers, bartenders, and management to coordinate guest flow and resolve any issues promptly. -Maintain a clean and organized host stand and entry area, ensuring a welcoming atmosphere. -Assist with answering phone calls, taking reservations, and providing information about the restaurant and hotel offerings. -Monitor and comply with all local, state, and federal regulations regarding food safety and service. -Greet guests warmly upon arrival, manage waitlists and reservations, and ensure efficient seating to maximize guest satisfaction. -Support team members with light bussing, resetting tables, and stocking menus & supplies as needed. -Learn and maintain thorough knowledge of Junie’s food and beverage menu to answer guest questions and promote menu items. -Handle any take-out/grab & go guest transactions using the point-of-sale system, including processing cash and credit card payments accurately.

Requirements

• multitasking
• communication
• math skills
• customer service
• standing

What You Bring

-Capacity to work in a busy and sometimes noisy environment. -Ability to multitask and work efficiently under pressure. -Strong communication and interpersonal skills. -Basic math skills and attention to detail for handling transactions. -Previous experience in a host, cashier, or customer service role preferred. -Ability to stand for extended periods.

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Benefits

-Flexible schedule, including evenings, weekends, and holidays. -Comprehensive training and ongoing support. -Medical, Dental, Vision insurance after qualifying period. PTO accrual. -Employee discounts on hotel services and dining. -Competitive hourly wage.

About Chartwell Hospitality

-The firm has evolved from a small hospitality venture into a national hotel powerhouse. -Their portfolio blends branded limited- and full-service hotels, including Hilton, Conrad, and Home2 Suites. -Chartwell often co-develops large mixed-use projects—such as Nashville’s Broadwest—combining hotels with offices and residences. -Services span the full hotel lifecycle: development, revenue management, renovations, sales & marketing, accounting, and operations. -They’ve earned awards from Hilton for excellence in new builds, including for Conrad Nashville and Hilton Cool Springs. -They own and manage around 26 hotels, with several under development in high-growth regions like Middle Tennessee.

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