Information Technology Service Delivery Manager

Overview

Lead IT service delivery for Microsoft technologies, manage team, ensure SLA compliance

Key Responsibilities

• d365 management
• process automation
• troubleshooting
• rca
• incident management
• vendor management

Tasks

-Provide regular updates on service performance, incidents, and project statuses to senior management and business stakeholders. -Oversee the end-to-end delivery of IT services day to day, focusing on Microsoft technologies and applications such as D365. -Stay up-to-date with the latest trends and best practices in Microsoft technologies and IT service management. -Lead initiatives for process optimization, automation, and service enhancement. -Lead the team in troubleshooting and resolving technical issues. -Implement root cause analysis (RCA) processes for major incidents and escalate when necessary. -Analyze service disruptions and implement corrective actions to prevent recurrence. -Collaborate with business and technical teams to understand service requirements, expectations, and areas for improvement. -Provide guidance, training, and support to team members to enhance their technical skills and service delivery capabilities. -Foster a collaborative and high-performance culture within the IT service team. -Ensure that incidents, requests, and service disruptions are handled in a timely and efficient manner. -Lead and mentor a team of 5 IT service engineers, ensuring alignment with organizational goals and best practices. -Continuously review and refine IT service management processes to improve operational efficiency. -Ensure third-party providers meet performance expectations and contractual obligations. -Manage relationships with external vendors and third-party service providers and related services. -Develop and implement service level agreements (SLAs) to ensure high-quality service delivery.

Requirements

• itil
• microsoft
• leadership
• 5+ years
• bachelor's
• problem solving

What You Bring

We are seeking a highly skilled and dynamic IT Service Delivery Manager to lead and manage our service operations within a Microsoft technology environment. The ideal candidate will have proven experience in IT service management, leadership, and a deep understanding of Microsoft technologies, and other related tools. As the IT Service Delivery Manager, you will ensure that our IT services are delivered effectively, efficiently, and meet the needs of the business while managing a team of technical professionals. -Strong problem-solving and analytical skills with a proactive approach to incident resolution. -Relevant certifications such as ITIL, Microsoft Certified. -Strong communication skills with the ability to engage both technical and non-technical stakeholders. -Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role. -Strong expertise in managing Microsoft technologies and business applications. -Bachelor's degree in Computer Science, Information Technology, or a related field. -Experience with change management, release management, and IT service continuity planning. -Demonstrated ability to manage and deliver complex IT services in a fast-paced environment. -Excellent leadership and team management skills, with the ability to inspire and motivate teams.

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Benefits

-Flexible hybrid working (3 days in office, 2 WFH) -$120K–$140K salary range, depending on experience -Team growth over the next two years -Strong, supportive team culture -Clear leadership growth trajectory

About Allrecruits

-Founded to tackle the challenge of passive candidate hiring, it uses deep local and international networks to uncover hidden talent. -Operates on a model that funnels most profits to consultants, fostering autonomy, commitment, and elevated personalized service. -Consultants focus on fewer, critical roles—such as software engineers, infrastructure architects, data scientists, project managers, and digital marketing specialists—to deliver high-touch recruitment. -Typical projects include hiring for tech leadership, infrastructure transformation, BI and analytics, and marketing roles across NZ and internationally. -Functions remotely with shared offices, rooting its reach across New Zealand while preserving strong regional ties. -Stands out by prioritizing relationships over volume, ensuring that each placement is screened, culturally aligned, and thoughtfully supported.

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