Technical Engineer Chatbot

Overview

Lead design, development, and ops of enterprise chatbot solutions.

Key Responsibilities

• platform integration
• data integration
• ci/cd
• performance optimization
• monitoring
• backend development

Tasks

-Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items. -Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms. -Implement DevOps and CI/CD workflows to streamline development and deployment. -Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights. -Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance. -Run and maintain the chatbot’s overall operations, health, monitoring, reliability, and performance. -Mentor junior developers, conduct code reviews, and uphold engineering best practices. -Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions. -Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features. -Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems. -Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies.

Requirements

• node.js
• python
• rest apis
• ci/cd
• docker
• cloud

What You Bring

-Ability to convert business requirements into structured technical deliverables. -Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns. -Experience using observability tools for logs, metrics, alerts, and performance monitoring. -Strong leadership and ownership-driven mindset. -Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks, or similar. -Prior experience working with external vendors or platform engineering teams on roadmap delivery. -Experience with chatbot analytics, performance measurement, and operational insights. -Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms. -Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. -Own the chatbot’s knowledge architecture including training material quality and knowledge management processes. -Strong architectural reasoning, debugging skills, and problem-solving capability. -Understanding of financial data flows, master data structures, and backend process logic is a plus. -Strong stakeholder collaboration skills with experience working across multiple teams and business functions. -Excellent communication and cross-team coordination abilities. -Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP). -5+ years of experience in chatbot development, conversational AI, or automation platforms. -Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations. -Hands-on experience building API-driven integrations and automation workflows. -Ability to mentor and guide junior developers. -Strong proficiency in Node.js and Python. -Knowledge of Mandarin is an added advantage, especially for collaborating with regional stakeholders or platform teams. -Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization. -Exposure to LLM-based features, generative AI, and advanced conversational design patterns.

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About Akzonobel

-From early paint makers to a global coatings powerhouse, the company has a rich history dating back to 1792. -Projects range from residential walls to yacht hulls, aerospace components, and industrial machinery. -Five core businesses—decorative, automotive & specialty, industrial, marine & yacht, and powder coatings—highlight its diverse reach. -An unusual fact: the company produces expandable microspheres used in adhesives and aerospace composites. -A legacy of bold deals includes the 2008 acquisition of ICI and the establishment of its specialty chemicals arm.

Sector Specialisms