Customer HyperCare Co-ordinator

Overview

Proactively contact customers, analyze install data, generate service leads, and manage CRM.

Key Responsibilities

• opportunity follow-up
• outbound prospecting
• crm management
• data analysis
• customer outreach

Tasks

-Opportunity Follow-ups: Ensure all warm enquiries are passed to the correct team and follow up until a win/loss status is achieved. -Outbound Prospecting: Make outbound calls to cold leads collected through data analysis and nurture these into warm opportunities. -Managing the CRM system (Salesforce): Ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement -Installation Data Analysis: Review spreadsheets of installation records to identify customer details, installation types, service histories and initiate outreach for service activities. -Customer Outreach: Contact existing customers to discuss installations and offer service activities, ensuring their needs are met and identifying opportunities for maintenance or upgrades.

Requirements

• customer service
• help desk
• excel
• google sheets
• salesforce
• analytical

What You Bring

-Previous experience in Customer Service / Help Desk or Telemarketing -Excellent verbal and written communication skills in English. -Strong analytical skills and attention to detail for reviewing data and identifying trends. -Ability to work independently while collaborating across teams to drive customer success. -Proficiency in spreadsheet software (e.g., Excel, Google Sheets) and CRM tools (e.g., Salesforce).

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Benefits

-Death in Service Benefit of 4x salary -Cycle Scheme -Electric Car Scheme (after probation period) -Company Pension Contribution -Westfield Health Medical Cover -25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time) -10% of salary in shares after 1 year of employment -Free parking -Employee Assistance Programme

About Ingersoll Rand Compressor Systems & Services

-A global leader in air compressor solutions, the company has been innovating for over a century. -Specializes in providing high-performance compressors, including rotary screw and piston compressors, designed to support a wide range of industrial needs. -Serves diverse sectors such as energy, commercial, and infrastructure with tailored solutions that ensure efficiency and sustainability. -Committed to quality and reliability, the company designs equipment that is vital in manufacturing, energy production, and utilities management. -Products and services are integral to industries where compressed air plays a critical role, including aerospace, automotive, and construction. -Delivers solutions through engineering excellence and cutting-edge technology, powering businesses around the globe. -Focuses on aftermarket services, ensuring clients have ongoing access to support and parts to maintain system efficiency.

Sector Specialisms