Housing Advisor

Overview

Liaise with customers to support permanent move from Pennine & Mendip House.

Key Responsibilities

• customer communication
• site updates
• budget management
• procurement
• data upload
• complaint handling

Tasks

-Track, log and monitor all customer communication. -Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups -Produce weekly updates for each site you are supervising. -Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals. -Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options. -Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines. -Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home. -Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project. -Produce regular updates to customers living in the blocks under your control, on at least a monthly basis. -Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction. -Act as the key contact with Customer Services and other Directorates to understand the needs of the customer. -Ensure all payments remain in line with Delegated Authority. -Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project. -Support the Project team to achieve the overall objectives of the project. -Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers. -Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.

Requirements

• project management
• excel
• ict
• teamwork
• communication
• problem solving

What You Bring

-Knowledge of project management -Good understanding of tenancy and decant process -Strong ICT capability, EXCEL, WORD etc -Experienced Team Worker -Confident and experienced collaborator -Strong communication and presentation skills -Knowledge of income processes, benefits systems and arrears management -Proven prioritisation skills -Natural problem-solving skills -Experience of providing a high level of customer service -When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions -Ability to maintain attention to detail in a busy environment -Considerable independent travel is required to fully meet the responsibilities of this role -Self-motivation with a positive attitude and the ability to work on own initiative -Strong commitment to safeguarding vulnerable customers

People Also Searched For

Benefits

-2 volunteering days per year for things like helping out in local communities -Health cash plan scheme for your everyday healthcare needs which you can add your family members too -Flexible approach to work -Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan -Supported family friendly approach with extended parental leave -Hybrid Working - Dependent on job role and department -Cycle2work scheme -Enhanced pension with matched contributions of up to 9% -Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support -An additional ‘Beliefs day’ once a year to have an extra a day off -Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation -Life assurance cover 3 x your salary -Access to extensive learning and training opportunities with Wisebox platform -Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues -28 days annual leave plus 8 bank holidays (pro rata for part time) per year -Option to buy or sell up to 5 days annual leave per year

About Metropolitan Thames Valley

-Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association. -Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services. -Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families. -Specializes in residential and commercial property management, construction, and housing for diverse communities. -Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects. -Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services. -Has established a strong reputation for delivering quality developments that meet the diverse needs of residents. -With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Sector Specialisms

Visa Sponsorship

-we do not currently offer visa sponsorship.

Security Clearance

-a “basic” background check with the disclosure and barring service will be completed once an offer is made. -the check is renewed every 3 years and the cost is covered by the company during onboarding.