Manager, Service Engineering

Description

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Support of evening or early morning calls with Japan is periodically required to resolve service issues quickly and communicate important findings. Ensure feedback of service issues to TGO Service and Design through the bi-weekly reliability call is performed.
• Publish and Maintain a database where fleet risks can be identified to be used for parts planning, outage planning, and financial planning. Where possible, develop engineering mitigations of the risks.
• Develop the technical skills of group members to support field outages.
• Prioritizing training/certification for his/her team members based on team performance regarding first time quality (FTQ) and on-time delivery to commitment date.
• Prepare customer communications for Incident Reports and Gas Turbine and Steam Turbine Bulletins where Mitsubishi Power has the lead product responsibility.
• Communicate effectively with subordinates and management at all levels.
• Interface with internal project, procurement, manufacturing, transportation and field service departments to achieve programs goals.
• Create and assign tasks as directed/needed while ensuring assignments are completed with high level of quality and on time to commitment dates.
• Work with LTSA Support group/Parts Planning and configuration engineering to identify service issues and recommend the latest part configurations. Where required, work with Mitsubishi Power’s other factories such as Takasago, Hitachi City, Nagasaki, Yokohama, Savannah Machinery Works, etc. to communicate the need to alter designs and work to integrate new designs as quickly as possible to reduce business exposure.
• Develop staffing plans balancing staffing for long term internal growth with outsourcing services for specialized skills.
• Support technical leadership of industry meetings including insurance and lender meetings, user conferences, and industry conferences (PowerGen, ASME Turbo Expo, EPRI, etc.).
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Participate in his/her team personnel development process, including (monthly/quarterly) check-in meetings, annual performance reviews.
• The engineering group is responsible for interfacing with Mitsubishi Power Japan Gas Turbine and Steam Turbine Service Engineering in Takasago to obtain the technical requirements to make field dispositions, and as necessary, to assist the Service Engineering group with technical evaluations and field investigations.
• Understand the impacts to business units for reliability, performance, and cost to make thorough engineering evaluations, outlining the risks/impacts for the business to evaluate.
• Support ISO 9001 audits and compliance efforts.
• Assume technical responsibility as an Engineering Manager per SOP-OPS-211 for technical activities
• Participate in proactive team efforts to achieve departmental and company goals.
• Lead productivity and growth efforts based on initiatives
• Monitor the condition of parts being returned for service and optimize component design to address service issues.
• Lead the team’s Tasking and Certification program:
• Identifying and managing the personnel in their team to implement Certification program process, including administration of initial and recurring training of their team members.
• Advocate for company/departmental initiatives
• Manage a group of engineers, technicians, and interns to provide support to our LTSA and Service Operations business including timely disposition of technical issues through non-conformance reports dispositions and technical evaluations. Field service support coverage must be available 365 days per year.
• Ensure fleet experience and feedback is incorporated into design reviews, design meetings, and communicated to the appropriate engineering design personnel.

Requirements

• Mathematical Skills: Ability to perform necessary calculations to satisfy job requirements.
• Computer Skills: advanced computer skills including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, and general office software such as electronic mail, word processing, Power Point drawings, etc.
• Management Skills : Candidate shall have demonstrated management and / or team leadership skills in short term critical path development programs.
• Reasoning Ability: Ability to make judgment decisions based on specifications or technical requirements.
• Some overnight travel (up to 20%) by land and/or air with some trips lasting two or more weeks.
• Language Skills: Ability to read and interpret documents such as industry reports and technical journals. Ability to write technical reports and correspondence including customer reports. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization.
• Education and/or Experience: BS degree inengineering from an accredited college or university; knowledge of gas turbine and steam turbine engineering including overall turbine configuration, turbine design, boundary conditions, temperatures and materials. The preferred candidates will have experience with structural engineering of turbine components and experience with manufacturing processes used within Mitsubishi Power and vendor facilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance