Area Support Analyst

Overview

Supports recruitment operations, stakeholder management, process improvement and analyst duties.

Key Responsibilities

• microsoft 365
• recruitment workflow
• control framework
• stakeholder relations
• process improvement
• operational escalations

Tasks

-Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available. -Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control. -Work with the service team to review and performance, feedback to the team and where necessary escalate concerns to the team manager. -Utilise Microsoft 365 applications (e.g., Outlook, Teams, Excel, and SharePoint) to manage recruitment workflows, track progress, and collaborate effectively with stakeholders. -Build strong relationships with hiring managers and candidates, ensuring clear, timely communication throughout the recruitment journey. -Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements -Support the Network Rail better day everyday initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation -Responsible for understanding the full shared service operation, work with other analysts to knowledge share and upskill within the subject matter expert community. -Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery. -Build knowledge and understanding of the operation you work within, document processes and drive standardisation. Upskill team members to follow and continually consider improvements to processes. -Support recruitment delivery across a designated area, coordinating the hiring lifecycle to ensure a smooth and effective candidate experience. -Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance. -Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team. -Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.

Requirements

• oracle
• excel
• degree
• stakeholder mgmt
• process improvement
• project mgmt

What You Bring

-Experience working at a similar level within a multi-faceted organisation -ORACLE eBusiness Suite experience -Proven influencing, networking and stakeholder management skills at senior management level. -Demonstrable experience in leading service, process and system improvements. -Excellent communication skills -Demonstrable experience of managing improvement projects and processing high volume activity -Experience of delivering continuous improvement programmes -Exceptional customer focus/engagement/stakeholder management skills -Experience supporting and motivating large multi-disciplined teams -Proven analytical skills -Educated to degree level or equivalent -Occupational knowledge of subject areas -Full or Part membership of the relevant professional body -Microsoft Excel skills to manage recruitment data, track progress, and produce reports that support -Experience of managing improvement projects and processing high volume activity

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Benefits

-Salary: £26,936.00 (Band 5)

About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

Sector Specialisms

Security Clearance

-employment is conditional upon satisfactory completion of pre‑employment checks.