Resident Service Coordinator - Center Place

Overview

Deliver top-tier resident services, handle inquiries, and coordinate community activities.

Key Responsibilities

• resident follow-up
• contract supervision
• application tracking
• weekly reporting
• event planning
• maintenance coordination

Tasks

-Follows up with Residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily -Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings -Supports Hines culture and encourages an empowering environment to achieve top prospect survey results and social media reviews -Handle overflow scheduled tours by phone and email in a digital consultation approach. Provide information regarding the community, as well as services offered -Follows up on active prospects as required, including calls, emails; provides relevant information such as a quote -Supervises certain contract obligations such as janitorial, window washing, elevator maintenance, security, valet, etc. -Responsible for greeting prospects, guests, and visitors as they arrive to our community -Prepares a weekly summary report detailing each resident contact and plan to increase resident satisfaction -Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home -Tracks submitted applications for required approvals and documentation -Identify, communicate, and implement opportunities to improve resident experience and service -Assists maintenance team with coordination of preventative maintenance schedules, planning and notifications -Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled -Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification -Responds within 24 hours to residents’ requests via telephone, email, or postal mail -Completes application approval checklist in concert with leasing team -Handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints

Requirements

• office 365
• excel
• customer service
• 2 years
• high school
• outlook

What You Bring

As a Resident Services Coordinator at Center Place with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction. You will exemplify extraordinary customer service skills as you provide prompt responses and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Community Manager, the Resident Services Coordinator is insightful, helpful, and understands the value of good service. -Ability to physically withstand long working hours -Ability to use olfactory, auditory, and visual senses -Ability to effectively communicate both written and verbal -Ability to work independently without direct supervision -Ability to climb up and down stairs for inspections and emergency procedure practice or implementation -Must have knowledge of operations software used at the property level; Outlook, Internet software, Office 365, including Excel and Word -Ability to meet the highest attendance and punctuality requirements -Must have at least two years relevant experience -Able to work weekends and overtime as job requires -Ability to detect emergency alarms - auditory and/or visual -High school diploma or GED from an accredited institution required; some college credits desired -Must have excellent customer service experience with ability to pass fair housing exam -Hospitality experience a plus -Two or more years experience in receiving and resolving customer service concerns/disputes -Ability to visually inspect building, including the garage and roof areas

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Benefits

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. -Compensation: $23.66/hr - $29.57/hr -Provide a personalized experience, with emphasis on care and convenience for our future and current residents

About Hines

-Its portfolio includes iconic office towers, urban retail centers, industrial complexes, high‑end residential and mixed‑use developments. -With 176 developments underway globally and operations in over 30 countries, Hines delivers large‑scale, transformative projects. -The firm has a history of collaborating with world‑renowned architects like I.M. Pei, Frank Gehry and Cesar Pelli, shaping skylines worldwide. -Noteworthy projects include CityCenterDC in Washington DC, the T3 timber‑built office campus in Minneapolis and Boston’s South Station Tower. -Hines operates across investment, development and property management, orchestrating end‑to‑end real estate excellence. -Its portfolio ranges from towering office landmarks and urban residential communities to sprawling logistics hubs and mixed‑use districts. -With a talent for ambitious, innovative design and complex large‑scale execution, Hines is celebrated for reimagining built environments.

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