Account Manager - Operations

Overview

Manage banking client facilities, relationships, services, and financial performance.

Key Responsibilities

• facility management
• energy management
• budget forecasting
• risk mitigation
• client relations
• contract negotiation

Tasks

-Optimize cost efficiencies while maintaining service quality -Coordinate vendor management and due diligence processes -Collaborate with sales teams to secure new business opportunities -Develop and present proposals for additional services -Ensure exceptional client satisfaction and retention -Maintain knowledge of financial services compliance standards -Lead incident resolution and crisis management -Process invoicing and manage contract negotiations -Serve as the primary point of contact for assigned banking client accounts -Identify opportunities for service expansion and contract growth -Monitor service level agreements (SLAs) and KPI performance -Build and maintain strong C-level relationships with client stakeholders -Ensure compliance with banking industry regulations and security requirements -Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives -Develop and monitor budgets, forecasts, and financial reports -Conduct regular client meetings, business reviews, and strategic planning sessions -Manage P&L responsibility for assigned accounts -Implement risk mitigation strategies -Conduct market analysis and competitor benchmarking

Requirements

• mba
• cfm
• fmp
• pmp
• esg
• change management

What You Bring

-5-8 years of experience in facility management or account management -3+ years of experience serving financial services/banking clients preferred -Team leadership and vendor management experience -Strong business acumen and financial analysis capabilities -Knowledge of sustainability and ESG initiatives -Experience with workplace transformation and change management -Strong knowledge of integrated facility management services -Exceptional client relationship management skills -Problem-solving and crisis management expertise -Excellent communication and presentation skills -Bachelor's degree in Business, Engineering, or related field -Understanding of banking operations and regulatory environment -MBA or relevant professional certifications (CFM, FMP, PMP)

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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