Tool Service Team Leader

Overview

Lead tool service center team to meet repair KPIs and ensure customer experience.

Key Responsibilities

• tool maintenance
• inventory management
• repair standards
• process management
• lean initiatives
• team supervision

Tasks

-Direct Tool Service Center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner. -Responsible for effective inventory management to defined regional process standards. -Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing Performance Management Process, implementing development plans and recommends employment status changes. -Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, Tool on Demand support). -Execute sustainable processes and repair standards in the Tool Service Center. -Lead by example and promote a cohesive team-oriented environment. -Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition to Hilti North America customers. -Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments. -Deliver sustainable productivity at defined end-to-end service levels. -Sustain technical competence while leading development of team repair expertise. -Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards. -Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation. -Be accountable for execution of defined lean initiatives to build lean culture and drive bottom-up continuous improvement mindset to achieve operational excellence in the team. -Be accountable for people processes and competence development and diversity, equity and inclusion of their own team.

Requirements

• 2-3 years
• windows
• bachelor's
• supervision
• high school

What You Bring

-Two to three (2-3) years of experience in technical shop/plant operations management, preferred. -Experience using Windows applications, preferred. -Bachelor’s Degree, preferred. -Direct supervision of technical staff, preferred. -High School Diploma or GED, required.

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About Hilti Asia It Services

-Anchored within Global IT alongside hubs in Switzerland and the US, its engineers manage end-to-end infrastructure, cloud, workplace apps and cybersecurity. -Plays a pivotal role in digital transformation: deploying SAP S/4HANA, IoT/cloud platforms, mobile apps and secure SOC operations. -Typical projects include regional roll-outs of hardware/software, proactive service process optimization, and global cybersecurity measures. -Specialises in digital workplace, cloud computing, security operations, application development and IT infrastructure engineering. -Operates globally from a nimble yet powerful Asian hub.

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