Collections and Customer Service Specialist (Hybrid – Brentwood, TN)

Overview

Manage customer accounts, resolve billing issues, and collect payments for a roofing company.

Key Responsibilities

• collections
• billing issues
• account tracking
• excel

Tasks

-Follow up regularly on outstanding balances until accounts are brought current -Research and resolve billing issues, payment disputes, and account discrepancies -Track and manage customer accounts and document all communications accurately -Use Microsoft Excel and other software tools to manage account data and collections processes

Requirements

• problem-solving
• communication
• detail-oriented
• excel
• high school
• 1+ year

What You Bring

-Problem-solving mindset with persistence and follow-through -Communicate clearly and professionally with customers and internal staff via phone and email -Excellent attention to detail and recordkeeping -Proficiency in Microsoft Excel and computer-based workflows -High school diploma or GED required -At least 1 year of experience in collections and/or customer service -Strong verbal and written communication skills

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Benefits

-401(k) plan with company match -Sign-on bonus, referral incentives, and training bonuses -Medical, Dental, Vision, and Life Insurance -Competitive pay based on experience -Weekly direct deposit -Hybrid schedule based in Brentwood, TN -Growth opportunities within a respected commercial roofing company

About Jolly Roofing And Contracting Company, Llc

-Founded with a commitment to quality and reliability, Jolly Roofing and Contracting has become a trusted name in the construction industry. -With years of experience, the company has successfully completed roofing projects across multiple sectors, including residential and commercial spaces. -Specializes in providing top-notch roofing solutions and contracting services for both small-scale and large-scale projects. -Their expertise extends beyond traditional roofing to include specialized contracting services, ensuring high-quality results for every job. -Known for using only the highest quality materials and adhering to strict safety standards, Jolly Roofing ensures long-lasting durability. -Throughout their history, they have gained a reputation for timely project completion, earning the trust of clients across various industries. -Whether it's a new construction project or a complex repair, Jolly Roofing’s professionals are equipped to handle diverse needs.

Sector Specialisms

Security Clearance

-pre-employment background check covering employment history, criminal record, and driving record. -mandatory drug screening. -clean driving record required for roles involving company vehicles.