Account Manager

Overview

Manage and grow existing waste service accounts, ensure retention and upsell.

Key Responsibilities

• customer retention
• salesforce
• contract renewal
• pricing support
• escalation management
• upselling

Tasks

-Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. -Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. -Proactively communicates with or responds to customers in support of company pricing initiatives. -Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities. -Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. -Responsible for capturing customer emails, minimizing rate restrictions and customer credits. -Responds to all cancellation requests in alignment with the established escalation policy. -Partners with the operations team, when needed, to address customer services issues. -Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. -Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. -Increases customer penetration by selling full suite of Republic Services products.

Requirements

• driver's license
• sales experience
• industry experience

What You Bring

-Valid driver’s license. (Required) -Minimum of 1 year of relevant sales experience. (Required) -Waste or transportation industry experience.

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Benefits

-Life insurance and accidental death & dismemberment insurance. -Short- and long-term disability. -Great Place to Work -Employee Stock Purchase Plan (ESPP). -Retirement plan with a generous company match. -Employee discount programs. -Health care and dependent care spending accounts. -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee and Family Assistance Program (EAP).

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

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