Leasing Professional

Overview

Oversee leasing, resident services, and marketing for multifamily housing

Key Responsibilities

• lead conversion
• social media
• lease processing
• maintenance requests
• market surveys
• data analysis

Tasks

-Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases. -Create content for social media. -Accurately prepare and have thorough knowledge of all lease-related paperwork. This includes processing applications, preparing move in information, renewal letters and renewal lease, move out requests and any other forms utilized as they relate to leasing and resident relations. -General clerical assistance including but not limited to managing phones, entering maintenance service requests in the property management software and ordering office supplies. -Plan, organize and attend resident functions. -Prepare market surveys monthly and have full knowledge of competitors’ features in comparison to your community. Must visit the properties twice yearly. -Treat every guest with enthusiasm, integrity and empathy. -Develop and maintain first class customer service relationships with prospects and residents. -Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads. Participate in outreach marketing activities when necessary to obtain prospective residents. -Ensure guest’s information is complete and entered in the property management software and follow up is completed for prospects. -Manage and resolve resident concerns including maintenance service requests. Follow up with residents to ensure quality service. -Complete required training courses either online or in person meetings. -Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc. -Continuously review performance reports weekly. Use data to analyze what is needed to lease available and upcoming apartments. Make recommendations to Property Manager as to what you believe will help the process. -Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable. Take Sparkle Bucket to spot clean any vacant available if necessary in order to maintain the high standard of which FCI Residential is synonymous for. -Sell the community’s features and services to prospects with thorough product knowledge of the property, sister properties and competitors.

Requirements

• high school
• technical
• analytical
• driver's license
• self‑starter
• english

What You Bring

-High School diploma or general education degree (GED) is preferred -Sound technical skills, analytical ability, good judgment and strong operational focus. -Ability to establish credibility throughout the organization with both management and team members. -Ability to travel for property errands or training classes. Must have a valid driver’s license and automobile insurance coverage at all times. -Responsible for knowledge of management company and community policies and procedures. -Self-starter who takes initiative and works well independently, is organized and able to multi-task and pays attention to detail. -English required (bi-lingual a plus) -The ability to organize and prioritize workload is essential.

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Benefits

-Flexibility to work longer work hours and odd schedules in order to fulfill job duties such as resident events.

About Fci Residential Corporation

-Founded with a vision to provide exceptional residential property management and real estate services. -Driven by a commitment to enhance the quality of residential living spaces across various markets. -Has extensive experience in managing properties and delivering innovative solutions to both residents and investors. -Focuses on creating lasting relationships with both tenants and property owners through personalized service. -Known for efficiently managing large-scale residential complexes, ensuring top-tier maintenance and resident satisfaction. -Expert in navigating the complexities of residential property regulations, ensuring compliance and smooth operations. -Operates across a wide range of residential developments, including luxury apartments, multi-family units, and mixed-use properties. -Uses cutting-edge technology and modern management techniques to enhance operational efficiency and customer service. -A leader in the real estate management sector, offering an integrated approach to residential property services.

Sector Specialisms