Customer Service Representative (Call Center)

Overview

Handle inbound/outbound calls, emails, chats to resolve billing and service inquiries.

Key Responsibilities

• meter reading
• call handling
• system operations
• data entry
• multi‑screen
• customer support

Tasks

-Assists employees of a higher classification, as assigned. -Required to utilize multi-screen monitors in the daily processing of customer inquiries. -Maintains professional interactions with internal and external customers and/or departments. -Records and processes meter readings supplied by customers. -Responds to customer inquiries. -Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues. -Operates company systems, devices and software applications. -Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.

Requirements

• communication
• problem-solving
• multitask
• lifting
• high school
• entry test

What You Bring

-Must possess good verbal and written communication skills. -Strong problem-solving skills and ability to independently follow through on tasks and projects. -Must be able to lift up to 30 pounds. -Must possess the ability to multitask. -High School Diploma/GED is required. -Must possess oral and written communication skills, as well as auditory acuity. -Must pass entry level test. -Must possess ability to sit for extended periods of time.

People Also Searched For

About Veolia

-Born as a water services pioneer in 1853, evolved into a global environmental leader. -A major merger with Suez in 2021 solidified its global presence and service capabilities.

Sector Specialisms