Regional Service Support

Overview

Regional maintenance specialist handling repairs, make‑ready, and support across properties.

Key Responsibilities

• make-ready
• work orders
• safety inspections
• inventory management
• team training
• software management

Tasks

-Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed. -Partner with the VP of Capital Projects, Regional Directors, Community Directors, and Service Directors todevelop a high-quality on-site Service Team through implementation of effective training, mentoring, andcoaching programs. Connect with and mentor all Service Team members to identify candidates for futureadvancement. -Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, notbeing wasteful with materials and supplies, and practicing the correct use for tools and equipment -Ensure that all physical aspects of the property are fully functional, safe, and attractive. Visually inspectgrounds, buildings, and apartment units on a regular basis. Coach and follow up with site team onimprovements. Notify the VP of Capital Projects and Regional Directors of any risk management issues atthe property. -Will work at communities within portfolio as assigned by Regional Service Director and/or VP of Capital andService Operations. -Will periodically assist in conducting routine property inspections to identify safety and risk managementconcerns, keep the property in good repair, and communicate concerns about the physical needs of theproperty to management. -Inspect maintenance shop inventories to confirm that proper inventory levels are maintained, shop meets theWoodward Partners Shop expectations, equipment is well maintained, and that overall organizational practicesare being managed. -Perform, and report on, all work according to the safety standards of the company, OSHA, health codes andWoodward partners Service Operations Manual. -Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins bycompleting the pre-move-out inspection, creating a “punch” list of maintenance work needed, schedulingvendors and contractors as needed, obtaining needed supplies and materials, completing all maintenancetasks, and inspecting completed work. -Provide hands on training to Service Directors and Technicians to improve team’s ability to diagnose andrepair standard maintenance related issues. -Ensure all required documentation is completed accurately and according to Woodward Partners policy, asidentified in the Woodward Partners Service Operations Manual (Refrigerant Logs, Pool Chemical Logs,Lighting logs, etc.) -Provides mentorship and leadership to Service Teams to create the pursuit for exemplary customerservice to residents, fellow employees, vendors, etc. Strives to create a professional environment in allconditions and circumstances to provide the highest level of service. -Completes assigned work orders generated from resident requests for service, as well as recurringpreventative maintenance work orders, by diagnosing the source or cause of the defect or problem, andmaking repairs in accordance with established policies, procedures, safety standards, and code requirements. -May periodically inspect work performed by contractors, vendors and other service providers to verify the work,materials and services meet quality standards, scope and specifications as required. -When filling the Service Director role this position will work with property software – Yardi / App Work– toreview status of make readies and outstanding work orders. Ensure that adequate scheduling occurs at the sitelevel to make certain that all vacant units are kept ready for occupancy. Provide assistance and oversite forthe push to complete all resident work orders within a 24/48 hour time frame. -Inspect vacant units on site visits to ensure units are meeting energy expectations and that vacant ready unitsare being maintained for move in -Promote good public relations with residents, co-workers, and company staff. Always display a friendly andcourteous attitude towards prospects, residents, vendors and other employees through the “Exceeding yourExpectations” culture. Maintain professionalism at all times.

Requirements

• versatile
• adaptable

What You Bring

-Will have the ability to fill any role necessary within the service department, dependent on need of thecommunity assigned and as communicated by Regional Service Director and/or VP of Capital and ServiceOperations.

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About Woodward Management Partners

-Delivers high-quality project management and consulting services across diverse industries. -With decades of experience, specializes in managing complex, large-scale projects that drive industry innovation. -Expertise spans critical sectors such as infrastructure, energy, industrial, commercial, and government projects. -Instrumental in executing large public and private sector projects, consistently exceeding client expectations. -Brings a hands-on approach to every project, leveraging both industry knowledge and practical solutions. -Built a reputation for integrity, delivering projects on time and within budget while maintaining the highest standards.

Sector Specialisms

Security Clearance

-must pass drug test and background check requirements.