IT Support Specialist

Overview

Provide technical support, troubleshooting, and training for IT systems and users.

Key Responsibilities

• hardware inventory
• software inventory
• infrastructure ops
• advanced troubleshoot
• application training
• support coordination

Tasks

-Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets -Participate in enterprise-wide IT projects and initiatives -Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. -Provide desk side training upon request for enterprise applications -Provide local office coordination and communication of technical support topics/issues of interest -Assist the IT Support team with software inventory where required -Provide advanced troubleshooting on complicated IT issues -Diagnose system hardware, software, and operator problems -Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources -Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service -Provide support for software applications -Provide hardware support, printer and printing support -Request hardware and software through the requisition system as directed by their supervisor -Apply technology to address business needs and constraints

Requirements

• windows
• microsoft office
• autocad
• microstation
• associate's
• technical support

What You Bring

-This position may include travel -Experience in systems operations and maintenance -Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. -Working knowledge of Microsoft Office applications -A minimum of 1 year of experience in technical support of PC, networks and servers -Self-starter able to handle multiple tasks and deadlines with minimal supervision -Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS -Associate's degree in Computer Science/MIS-related area or equivalent work experience -Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions -Excellent working knowledge of personal computer and peripherals -Excellent client service, interpersonal and communication skills

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About Hdr

-provides innovative and sustainable solutions for infrastructure, buildings, and the environment. -combines engineering, architecture, and environmental stewardship in a holistic approach. -designing award-winning transit systems, water treatment plants, and energy-efficient buildings. -iconic public buildings and large-scale infrastructure projects.

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